With austerity induced budget cuts in place, local governments are being forced to find significant efficiency savings, while still providing the expected range of public services. This can be done through the effective introduction of technology and the pushing forward of the e Government initiative.
The “Transforming Local Public Services” report published by the Local Government Association in June 2014 estimates that a face-to-face transaction costs £8, as opposed to £0.15 for an online transaction. If the necessary IT systems are in place to facilitate this then the cost savings can be significant without affecting levels of public service.
With the Government’s digital inclusion strategy starting to mature, thanks to the continued roll out of the high-speed broadband infrastructure, more and more citizens are having access to local public services. Local governments no longer need to invest in a fixed infrastructure of hardware and software that is both expensive to buy and costly to maintain and build, as the wide availability of cloud based IT services and data storage enable a more cost effective route to the provision of digital services.
The consultancy services of CCL, backed by over 30 years of experience, can assist local governments to move swiftly and efficiently to digital platforms, enabling them to provide high level services at greatly reduced costs. Due to the sensitive and transactional nature of services that local governments need to provide, cyber security risks need to be fully understood and mitigated prior to launching digital initiatives. As a provider of cyber security risk management services for over a decade, CCL can ensure that rock solid security is at the heart of these new digital services.
Moving to digital services is not a panacea for all and should be used to compliment existing ways of delivering service. Having provided cultural change management processes into a wide variety of industries CCL can make sure that the balance between old and new systems meets the expectations of all.