The complex world of utilities relies on the use of industralised IT solutions in order to maintain the provision of their services to millions of consumers and businesses.
The traditional utility providers, the energy suppliers, are facing many challenges. Customers are now privy to market information enabling them to switch suppliers on a regular basis, thus consumer loyalty is outweighed by price sensitivity. An agile IT system, backed by deep analytics can assist in predicting customer behaviour and allows utility providers to stem customer attrition.
As a highly regulated set of industries, with elements of national critical importance, utility providers need to have in place the necessary reporting systems and the robustness and resilience to ensure that they meet the necessary commitments placed on them by national or local governments.
With its well established experience in this market, the consultancy services of CCL can advise utility providers on the necessary tools, processes and policies to meet the needs of their broad range of customers.
Emerging technologies are starting to mature into utilities, such as internet service providers, be that fixed or mobile, thus they will need to develop the necessary industrialised systems in order to meet higher levels of governance and resilience.